Services

Inoapps Managed Services

Support, maintain and enhance your Oracle applications and technology

“Inoapps Managed Services acts as an extension of our team and seamlessly provides capacity and expertise when needed. They’re friendly and responsive and resolve issues quickly, and their flexible service structure means they’re there for us when we need them and we can keep costs down when we don’t.”
Phil Heiney, Business Systems Director, Robertet

Inoapps provides a complete portfolio of flexible Oracle managed services. We’re here to help you stay up to date and resilient, while providing the support and advice you need to get real business value from your Oracle investments.

With managed services teams located in North America, Europe and Asia Pacific, we offer local service expertise wherever you’re located.

Does any of this sound familiar?

Your current Oracle support is purely reactive, focused only on fixing things when they go wrong
You’re stuck in an inflexible services agreement that was fine at first but no longer suits
You worry you’re missing out on new features and developments in your Oracle products
Your Oracle systems and your business processes have taken different paths
Your current Oracle services provider doesn’t understand your culture, business or people

If you recognize any of these challenges, it’s time to look at the Inoapps approach to agile Managed Services for Oracle.

Our Oracle Managed Services include

Inoapps provides a structured, yet flexible portfolio of services for the ongoing management of your Oracle estate. We offer expertise when you need it and can look after your full Oracle landscape, or provide cost-effective specialist services to work hand-in-hand with your internal teams or third party suppliers.

Our agile Service Management approach includes a proven set of ITIL 4 aligned governance processes, with named local service delivery management.

Our three step approach provides a service structured around your needs:

Step 1: Pick the services you need from our portfolio. Download our Managed Services Approach datasheet for more info about what we offer.
Step 2: Choose from our flexible range of commercial models. You can combine multiple methods into a single service agreement.
Step 3: Revisit if needed. The choices you make on day one may not be fit for purpose a year on, so you’re free to change your selections annually.

All services are governed under Inoapps’ common core service governance model to ensure quality and consistency in how these services are delivered, regardless of your applications footprint or deployment approach.

Oracle applications or core technology, on-premises or in the cloud—if it’s Oracle, we’ve got you covered.

Download the Inoapps Managed Services Approach datasheet

We support Oracle Software as a Service (SaaS) Applications, including Oracle Cloud Applications, Enterprise Performance Management (EPM) and Inoapps’ own product offerings. Our SaaS Applications Management services focus on driving continued business value from your cloud investments.

Support

Functional support including configuration management, ‘how to’ advice and guidance and process optimization across a broad range of Oracle Cloud Enterprise Resource Planning (ERP), EPM, Human Capital Management (HCM) and Supply Chain Management (SCM) products
Technical support including integrations and custom reporting solutions
Support for custom PaaS extensions, the Inoapps Product portfolio and industry-specific extensions to Oracle SaaS Applications

Maintain

Impact assessment, regression testing and deployment of Oracle scheduled vendor updates
SaaS and PaaS environment management
Oracle license optimization reviews

Enhance

Traditional ITIL change and release management or Agile sprint-based enhancement of your core business applications
Technology-enabled business change services

Download Oracle SaaS Applications Management datasheet

We support Oracle E-Business Suite (EBS), Oracle Hyperion and all of your customizations, extensions and integrations. We focus on helping you realize maximum value and returns from your Oracle applications, whether they're hosted internally, in a 3rd party data center or in the cloud.

Support

Functional support including configuration management, ‘how to’ advice and guidance and process optimization across a broad range of Oracle EBS and Hyperion products
Technical support for Oracle EBS customizations, extensions, modifications, localizations and integrations
Custom APEX development

Maintain

Legislative and proactive patching and updates
Support for the underlying database and infrastructure components
On-premises, in a third-party data center, Inoapps Private Cloud (PCA), Oracle Cloud Infrastructure (OCI) or another IaaS solution
Oracle license optimization reviews

Enhance

Traditional ITIL Change and Release Management or Agile sprint-based enhancement of your core business applications

We regularly take on support for systems where Inoapps has not previously provided applications deployment or integration services.

Download Oracle E-Business Suite & Hyperion Applications Management datasheet

Inoapps provides specialist JDE managed services across Configurable Network Computing (CNC), functional, and technical support, helping organizations maintain consistent, certified coverage without relying solely on internal resources.

Infrastructure, Database & CNC Managed Services

Whether hosted internally, externally or fully managed by Inoapps in Oracle Cloud Infrastructure (OCI) or our Oracle-powered Private Cloud environments, Inoapps provides management of:

Management Infrastructure, operating systems and underlying database management systems
Proactive monitoring and alerting
Incident and Problem Management services
CNC configuration management support
Technical upgrades, patching and associated advisory services
Backup, recovery and IT Service Continuity Management
Active security administration
Migration services

Functional Managed Services

Functional expertise on demand prevents small gaps from becoming larger problems. Inoapps' JDE Functional Managed Services provides:

JDE functional application support
Incident and Problem Management services
Functional enhancements and customizations
Business process automation and transformation
Small projects and targeted engagements

Technical Managed Services

Inoapps' Technical Managed Services provides technical support for development, integrations and ongoing change:

JDE technical application support
Incident and Problem Management services
Application development, migration, and integration
Ongoing technical enhancement and customization support

With committed SLAs, certified JDE resources and a team that knows your environment, Inoapps delivers consistent support that helps keep JDE running securely and reliably.

We offer a full range of Oracle technology managed services for solutions hosted on-premises, at third party data centers/IaaS, on Oracle Cloud Infrastructure (OCI), or the Inoapps Oracle Private Cloud Appliance (PCA) powered private cloud.

Whether it underpins traditional Oracle EBS or Hyperion applications, supports extensions to an Oracle Cloud Application or drives other Oracle-powered parts of your business, we deliver specialist expertise to support, maintain and enhance your Oracle infrastructure, operating system and database.

Support

Oracle DBA: Database and Oracle mid-tier incident and problem management
Operating System management: Linux and Windows server administration
OCI: Bare metal, virtual machines, DBaaS, storage, network and proactive capacity management
PCA: fully managed hosting and Infrastructure services delivered by Inoapps, underpinning both Oracle and non-Oracle workloads.
Proactive monitoring and alerting of system capacity, availability and performance metrics through our Event Management platform

Maintain

Scheduled and reactive patching and updates
Regular IT service continuity and DR tests
Environment management, aligning your non-production environments to provide realistic test and diagnostic platforms for live service simulation
Oracle license optimization reviews

Enhance