Inoapps Services
Oracle Managed Services
Support, maintain and enhance your Oracle applications and technology
At Inoapps, we offer a structured, yet flexible, set of managed services for the ongoing management of your Oracle estate, working hand-in-hand with your own teams and other third parties as required.
Our approach embraces ITIL 4 service governance, while delivering against the high velocity IT needs of our customers. Our three step service design approach provides you with a trusted yet personalized service:
- Step 1: choose which Oracle managed service components you require
- Step 2: choose your preferred commercial model
- Step 3: revisit and optionally revise those decisions on an annual basis
Oracle applications or core technology, on-premises or in the cloud—if it’s Oracle, we have you covered.
What will Inoapps Oracle Managed Services do for you?
- Global reach. With Oracle managed services teams located in North America, Europe and Asia Pacific regions, we can provide local service expertise wherever you're located
- Expertise when you need it. A shared service delivery model that allows you to benefit from cost-effective partial resourcing across a broad array of Oracle specialist areas
- Dynamic business alignment. Flexibility to turn service elements on and off, or up and down to maintain alignment with changing business demands
- Trust and confidence. Adoption of ITIL 4 good service governance with named local, service delivery management
Our Oracle Managed Services include
Oracle Cloud Applications
We support Oracle Applications, Enterprise Performance Management and Inoapps’ own product offerings, with a focus on driving continued business value from your investments.
Oracle support
- Functional support: including configuration management, ‘how to’ advice and guidance and process optimization across a broad range of Oracle Cloud ERP, EPM, HCM and SCM products
- Technical support: integrations and custom reporting solutions
- Support for Inoapps’ Oracle PaaS solutions and industry-specific extensions to the Oracle SaaS footprint
Maintenance
- Impact assessment, regression testing and deployment of Oracle scheduled vendor updates
- SaaS and PaaS Environment Management cloning
Enhancements
- Traditional ITIL change and release management or Agile sprint-based enhancement of your core business applications
- Technology-enabled business change services
All services are governed under Inoapps’ common core service governance model to ensure quality and consistency in how these services are delivered regardless of your applications footprint or deployment approach.
Oracle E-Business Suite, Hyperion and custom applications
We support Oracle E-Business Suite (EBS), Oracle Hyperion, Oracle Enterprise Performance Management (EPM) and all of your customizations, extensions and integrations, so you see maximum value and returns from your on-premises investments, wherever they're located.
Oracle support
- Functional support including configuration management, ‘how to’ advice and guidance and process optimization across a broad range of Oracle EBS, Hyperion and EPM products
- Technical support for Oracle EBS customizations, extensions, modifications, localizations and integrations
- Custom APEX development
Maintenance
- Legislative and proactive patching and updates
- Support for the underlying database and infrastructure components
- On-premises, in a third party data center, Inoapps Private Cloud, Oracle Cloud Infrastructure (OCI) or another IaaS solution
Enhancements
- Traditional ITIL Change and Release Management or Agile sprint-based enhancement of your core business applications
All services are governed under Inoapps’ common core service governance model to ensure quality and consistency in how they are delivered, regardless of your application footprint or deployment approach. We regularly take on support for systems where Inoapps has not previously provided applications deployment or integration services.
Oracle Infrastructure, operating system and database services
A full range of Oracle technology services for solutions hosted on-premises, at third party data centers/IaaS, Oracle Cloud Infrastructure (OCI) or Inoapps’ own Oracle Private Cloud Appliance-powered private cloud.
Whether it underpins traditional Oracle EBS or Hyperion applications, supports extensions to an Oracle Fusion Cloud Application or drives other Oracle-powered parts of your business we deliver specialist expertise to support, maintain and enhance your infrastructure, operating system and database.
Oracle support
- Oracle DBA: Database and Oracle mid-tier incident and problem management
- Operating System management: Linux, Solaris and Windows server administration
- Oracle Cloud Infrastructure (OCI): Bare metal, virtual machines, DBaaS, storage, network and proactive capacity management
- Proactive monitoring and alerting of system capacity, availability and performance metrics through our Event Management platform
Maintenance
- Scheduled and reactive patching and updates
- Regular IT service continuity and DR tests
- Environment management, aligning your non-production environments to provide realistic test and diagnostic platforms for live service simulation
- Oracle license optimization reviews
Enhancements
- Core technology upgrades and platform migrations
All services are governed under Inoapps’ common core service governance model to ensure quality and consistency in how these services are delivered regardless of your applications footprint or deployment approach.
Find out about our Oracle Technology & Infrastructure services
How can we help?
“The Inoapps team was able to structure scope of work clearly. Met all the targets provided, and issues were addressed by the team immediately.”
Marvin J. Hood, CIO, Winslow Indian Healthcare Center, Inc.