Inoapps Services
Oracle Managed Services
Support, maintain and enhance your Oracle applications and technology
Oracle Services
Ask Inoapps how to get the best out of your Oracle investment
Success stories
Inoapps provides a complete portfolio of flexible Oracle managed services. We’re here to help you stay up to date and resilient, while providing the support and advice you need to get real business value from your Oracle investments.
With managed services teams located in North America, Europe and Asia Pacific, we offer local service expertise wherever you’re located.
Our Oracle Managed Services include
A structured approach
Inoapps provides a structured, yet flexible portfolio of services for the ongoing management of your Oracle estate. We offer expertise when you need it and can look after your full Oracle landscape, or provide cost-effective specialist services to work hand-in-hand with your internal teams or third party suppliers.
Our agile Service Management approach includes a proven set of ITIL 4 aligned governance processes, with named local service delivery management.
Our three step approach provides a service structured around your needs:
- Step 1: Pick the services you need from our portfolio. Download our Managed Services Approach datasheet for more info about what we offer.
- Step 2: Choose from our flexible range of commercial models. You can combine multiple methods into a single service agreement.
- Step 3: Revisit if needed. The choices you make on day one may not be fit for purpose a year on, so you’re free to change your selections annually.
All services are governed under Inoapps’ common core service governance model to ensure quality and consistency in how these services are delivered, regardless of your applications footprint or deployment approach.
Oracle applications or core technology, on-premises or in the cloud—if it’s Oracle, we’ve got you covered.
Oracle SaaS Applications Management
We support Oracle Software as a Service (SaaS) Applications, including Oracle Cloud Applications, Enterprise Performance Management (EPM) and Inoapps’ own product offerings. Our SaaS Applications Management services focus on driving continued business value from your cloud investments.
Support
- Functional support including configuration management, ‘how to’ advice and guidance and process optimization across a broad range of Oracle Cloud Enterprise Resource Planning (ERP), EPM, Human Capital Management (HCM) and Supply Chain Management (SCM) products
- Technical support including integrations and custom reporting solutions
- Support for custom PaaS extensions, the Inoapps Product portfolio and industry-specific extensions to Oracle SaaS Applications
Maintain
- Impact assessment, regression testing and deployment of Oracle scheduled vendor updates
- SaaS and PaaS environment management
- Oracle license optimization reviews
Enhance
- Traditional ITIL change and release management or Agile sprint-based enhancement of your core business applications
- Technology-enabled business change services
Oracle E-Business Suite & Hyperion Applications Management
We support Oracle E-Business Suite (EBS), Oracle Hyperion and all of your customizations, extensions and integrations. We focus on helping you realize maximum value and returns from your Oracle applications, whether they're hosted internally, in a 3rd party data center or in the cloud.
Support
- Functional support including configuration management, ‘how to’ advice and guidance and process optimization across a broad range of Oracle EBS and Hyperion products
- Technical support for Oracle EBS customizations, extensions, modifications, localizations and integrations
- Custom APEX development
Maintain
- Legislative and proactive patching and updates
- Support for the underlying database and infrastructure components
- On-premises, in a third-party data center, Inoapps Private Cloud (PCA), Oracle Cloud Infrastructure (OCI) or another IaaS solution
- Oracle license optimization reviews
Enhance
- Traditional ITIL Change and Release Management or Agile sprint-based enhancement of your core business applications
We regularly take on support for systems where Inoapps has not previously provided applications deployment or integration services.
Download Oracle E-Business Suite & Hyperion Applications Management datasheet
Oracle Core Technology Management
We offer a full range of Oracle technology managed services for solutions hosted on-premises, at third party data centers/IaaS, on Oracle Cloud Infrastructure (OCI), or the Inoapps Oracle Private Cloud Appliance (PCA) powered private cloud.
Whether it underpins traditional Oracle EBS or Hyperion applications, supports extensions to an Oracle Cloud Application or drives other Oracle-powered parts of your business, we deliver specialist expertise to support, maintain and enhance your Oracle infrastructure, operating system and database.
Support
- Oracle DBA: Database and Oracle mid-tier incident and problem management
- Operating System management: Linux and Windows server administration
- OCI: Bare metal, virtual machines, DBaaS, storage, network and proactive capacity management
- PCA: fully managed hosting and Infrastructure services delivered by Inoapps, underpinning both Oracle and non-Oracle workloads.
- Proactive monitoring and alerting of system capacity, availability and performance metrics through our Event Management platform
Maintain
- Scheduled and reactive patching and updates
- Regular IT service continuity and DR tests
- Environment management, aligning your non-production environments to provide realistic test and diagnostic platforms for live service simulation
- Oracle license optimization reviews
Enhance
- Core technology upgrades and platform migrations