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Metropolitan Thames Valley Housing

A robust future-proof platform and enhanced applications

Met Thames Valley

Customer profile

Metropolitan Thames Valley (MTVH) is a housing association in the United Kingdom that provides affordable housing, care and support services for people living in London, the Southeast, East Midlands, and East of England.

Over the years, MTVH accumulated a variety of enterprise software systems to manage different parts of their business. However, as the company grew, these systems became increasingly outdated and difficult to maintain.

The challenge

MTVH were running their critical business applications on servers located at an external data center. Due to the age and cost of maintaining the data center, the housing association decided to decommission it and engaged Inoapps as their long-term Managed Service partner to explore the best solution moving forward.

Inoapps recommended a migration to Oracle Cloud Infrastructure (OCI) to ensure their E-Business Suite (EBS) system was moved before the closure of their data center.

The decommissioning of the data center and migration to a cloud-based infrastructure presented several challenges. MTVH had a large amount of data stored in their existing system, and any downtime or data loss during the migration could have a significant impact on their business operations. They thus needed to ensure that the new infrastructure could support critical business applications without disrupting their operations.

The solution

MTVH partnered with the team of Oracle migration experts at Inoapps to manage the migration process. We conducted a thorough analysis of the existing system and developed a comprehensive migration plan that addressed all migration challenges.

The plan included steps for data backup, system testing, and configuration of the new system to ensure it met MTVH’s needs.

We worked closely with MTVH to ensure the migration was completed with minimal business disruption. The team used Oracle migration tools to automate much of the migration to reduce risk of errors and boost efficiency.

MTVH were running on EBS 12.1.3 for Finance, Procurement, HR, and Payroll, and were faced with the impending de-support of that version. We worked with Oracle to perform an assessment to investigate the feasibility of moving to Oracle SaaS. 

Inoapps provided a balanced view of MTVH options for SaaS Cloud, EBS Applications Unlimited Roadmap, and OCI technologies to offer the right solution for the business. On evaluation, it was decided to stay with EBS for the time being to allow MTVH to free up more time and internal resources to assess a move to SaaS.

The outcome

The migration to OCI was completed successfully, without data loss or system downtime. Critical business applications were migrated to the new system, providing MTVH with significant improvements in efficiency and scalability, along with enhanced security features.

The move to EBS 12.2.11 brought with it improved system performance and stability, as well as enhanced reporting and analytics capabilities. By working with Inoapps, MTVH were able to modernize their system to reduce downtime, improve business processes, and drive growth and profitability.

Following the success and value presented by the EBS to OCI migration, MTVH evaluated whether any other third party applications would benefit from a move to OCI. This resulted in a migration of their Oracle-based Document Management system, Serengeti, from the hosting provider to OCI.

MTVH continued their partnership with Inoapps for numerous other projects, including license management to ensure compliance and optimization, upgrading the underpinning EBS technology stack and EBS functional upgrades.

The next step of the MTVH Applications Unlimited journey is to unlock rich operational data through the use of Enterprise Command Centers.

“Since the migration and upgrade of EBS MTVH have seen significant performance improvements, notably the retro pay run, which used to take three hours, can now be performed in 55 minutes.”

Manjit Gupta, Head of Business Systems, Metropolitan Thames Valley Housing