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Uniting professional and managed services to give Oracle customers one team
Global Oracle-exclusive partner Inoapps has expanded the role of Jennifer Chan, who will now lead both professional services and managed services as EVP, Global Professional and Managed Services. With more than 20 years working with Oracle applications on both the customer and partner side, Jen will bring the two teams together,er so customers have one team from implementation through ongoing support.
Jen has been with Inoapps for more than 10 years, most recently leading professional services globally. Before joining Inoapps, Jen spent nearly a decade on the customer side at Network Rail, managing its ERP portfolio and enhancement roadmap. Working within one of Europe’s largest and most complex Oracle environments gave her a deep understanding of the realities of managing Oracle at scale, and the standards enterprise customers expect from their strategic partners.
The change follows the retirement of Brian McCabe, who led Inoapps managed services, and builds on the move two years ago to combine ERP, HCM, SCM and EPM delivery into one global delivery practice. Customers can expect greater continuity, with a good chance the consultants who implemented their solution will also support it long term. Jen will shape managed services around the strategic, consultative guidance customers increasingly value as they become more self-sufficient: roadmap planning, adopting new features and getting more from their Oracle investment.
Commenting on the appointment, Andy Bird, Chief Executive Officer, Inoapps, said: "Jen has been in our customers' shoes, and she holds every team to a high standard of quality. Bringing professional and managed services together under her leadership means customers get the same expertise, and often the same people, from their first project through every year of support that follows."
Jen Chan, EVP, Global Professional and Managed Services, Inoapps, said: "Bringing professional and managed services together makes us truly one team. I've been an Oracle customer myself, so I know what our customers need and when something isn't good enough. My focus is a consistent standard of quality and value across everything we deliver, and helping customers get the most from their Oracle investment."