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Global Maintenance, Repair & Overhaul Services provider

Reducing IT costs with Oracle Infrastructure as a Service

Customer Profile

The client is one of the leading global providers of maintenance, repair and overhaul services for industrial aero-derivative gas generators and power turbines used in power generation and oil & gas.

Founded 30 years ago, the business has centres of excellence in Aberdeen, UK; Houston, Texas, US; and Kuala Lumpur, Malaysia, as well as in the field.

The Challenge

The client’s existing business systems were reaching end-of-life and no longer able to support the business’s future objectives. Disparate, non-integrated systems globally for finance, procurement, human resources and customer relationship management led to a lack of visibility of information throughout the business and inefficiencies resulting from different ways of working across global locations. The business and IT teams evaluated several solutions before opting to consolidate their systems on Oracle Cloud, which would provide a modern and scaleable platform fit for the future

The Solution

The client’s project team selected Inoapps for a phased multi-pillar Oracle Cloud implementation, which would allow the client to benefit from immediate consumption of innovation with automatic software updates. The initial phase included core Oracle Human Capital Management (HCM), Finance and Procurement Cloud with integration to legacy shop-floor systems using Inoapps’ InoHub integration solution. This delivered control of global processes, improved reporting and increased visibility of information in key areas of the client’s business. The implementation was then rolled out to include Expenses, Self-Service and Absence Management. This was followed in the final phase by Sales Cloud, part of Oracle’s Customer Experience Solutions, which provided a single, complete view of customers and opportunity management across the business.

The initial 3-year subscription deal was arranged through Inoapps’ InClusive pricing structure to spread the cost of the implementation evenly throughout this time.

Inoapps’ integration solution InoHub was selected for the complex legacy on-premises integration activities. InoHub provided a fast, simple, low cost integration solution ensuring the business could quickly maximise the value it receives from both its new and existing IT investments.

Inoapps and the client have developed a close working relationship which has led to further systems developments, including the selection of Oracle CPQ to handle the complexities of quoting and commercial management throughout the turbine refurbishment process.

The Benefits

  • A single source of data for all finance, procurement, customer relationship management and human resources activities
  • Reduction in infrastructure maintenance costs
  • Reduction in IT support time & spend
  • Improved information and decision-making across the business
  • Improved finance and human resources processing times and increased efficiency
  • Ability to quickly scale up activities in the Cloud to support growth
  • Users empowered to take ownership of the system and learn how to get the most from it
  • Quick, simple, low cost integration ensured fast time-to-value