Posted by By Harriet Lewis

9 November 2015

9 Nov 15

A Modern Approach to Oracle Support Services

At Inoapps we realise that the traditional approach used for many years to deliver Oracle Managed Support Services, no longer meets the changing needs of the continuously evolving Oracle user community.  Based on our customers’ feedback, market research and significant changes in the way organisations consume Oracle applications and technology, we understand that each customer is different. They will therefore have a unique requirement for support, ranging from supplementary expertise on-premise as required, through to a fully hosted and managed Cloud-based application environment. There can no longer be a ‘one size fits all’ approach, or the need for the pre-packed standard Bronze, Silver, Gold services that have been so commonly used.

However, to succeed in a challenging market some things remain constant – the need to minimise risk, remain agile and flexible, the ability to be proactive, to scale as required and to demonstrate value for money. These fundamental business attributes should be maintained and enhanced by the support services provided.

Support services that meet these requirements fall into four broad categories, and you can select which ones are the right fit to ensure your business can reach its goals:

Access to a broad range of skills and expertise consumed as required (up to 24×7), enabling you to manage workloads, reduce costs and react quickly and confidently to change.

Fully Managed
Reduce the cost and risk of managing your Oracle environment.  Let your service support provider become an extension of your business and deliver a service that removes the pain of managing multiple and expensive resources.  Operating to a set of defined Service Level Agreement’s, which meet with your exact business requirements, and will be monitored and managed through strict service governance, enabling you to focus on growing your business – one less thing to keep your C level executives awake at night!

Hosted Services
Fix your budget, reduce CAPEX and have peace of mind.  An ‘always on’ service guarantees to give your business and users the experience they require from its use of Oracle applications and technology, by architecting a solution that will optimise your current technology, add resilience and future proof your environments in line with your 3-5 year business strategy.

Cloud Support Services
Be supported on you on your journey to the Oracle Cloud, and beyond.  If your support partner is an expert in Cloud, they can help you with the migration and transition from on premise to the Cloud, or from a 3rd party vendor technology or initial business requirement through to a full implementation and then ongoing support. This is becoming an increasing popular move with forward looking businesses, allowing them to realise increased operational efficiencies, adopt best practice and reduce operating costs.

Providing companies with the right support they need to realise their strategic ambitions is at the heart of Inoapps’ support services.  Coupled with our broad range of experience across the Oracle Red Stack, and with up to the minute award winning skills in Oracle Cloud (Inoapps was recently named Oracle Specialised Cloud Partner of the year 2015), we are able offer a completely modern approach, tailoring a support service and commercial model to meet your exact requirements .

For an informal and honest conversation on how your support provider can help you save time and money and increase efficiency across your Oracle estate, please get in touch.

Please contact us below

Gleneagles House
Vernon Gate
+44 (0)870 112 2000
Inoapps Head Office
2 Fountainhall Road
AB15 4DT
+44 (0)870 112 2000
The Farmhouse
Oracle Corporation UK Ltd
Blackness Road
West Lothian
EH49 7LR
+44 (0)870 112 200
Inoapps USA
5177 Richmond Avenue, Suite 1260
TX 77056
Tel: +713.337.4088
Inoapps Sdn Bhd (1053967-P)
Suite 2B-13-3, Level 13, Block 2B,
Plaza Sentral,
Jalan Stesen Sentral 5,
KL Sentral,
50470 Kuala Lumpur.
+603 2714 5707
LONDON 3 Cavendish Court London EC3A 7GA +44 (0)870 112 2000
Inoapps Singapore Pte. Ltd 1 Fusionopolis Place #03-20 Galaxis (West Lobby) Singapore 138522