Customer profile
Equitrans Midstream Corporation (ETRN) is a premier midstream oilfield services company with HQ in Pittsburgh. The business was formed in 2018 following the separation of EQT Corporation’s midstream and upstream businesses. They construct and operate natural gas pipelines, primarily in the Appalachian basin.
Continuous Improvement
Inoapps Managed Services for SaaS
Since the original go-live, Inoapps has provided Business-As-Usual support through our Oracle Managed Service practice.
In their first year, ETRN focused on refining their initial implementation without taking on any enhancements. This allowed them to close the loop on outstanding tasks post-launch.
ETRN now sees major benefits from Oracle’s quarterly patches and continuous innovation. Initially concerned about managing these updates, they rely on Inoapps for support to ensure the adoption of relevant new functionality and continuous innovation from Oracle. The results have been impressive— incremental changes, like improved UI automation, and larger enhancements, such as new reporting capabilities, have showcased the power of Cloud Apps. An example of this is using Visual Builder with Journeys to generate an approval workflow for SOX compliance when adding new users to the system. These updates enable ETRN to do more with their system every day.
Inoapps goes beyond just testing updates—they also review Oracle's release notes, condensing them to highlight what’s most relevant for ETRN. This helps to prioritize enhancements that add immediate value while planning future improvements.
