Top Tips for Selecting An Oracle Partner

14 August 2019
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Phil Wilson, Senior VP, Inoapps

Once you have made the decision to move your business systems to Oracle, you need to select the best Oracle service partner to handle your project. There are many attributes you should look for and questions you should ask during the selection process, and here are 7 tips to help you make the right choice.

1. Do your homework.

Carry out research to identify partners that can deliver what you need and where they can be found. It is vital that your Oracle partner is set up to provide the type of services that you need and the level of support that you require. Ask yourself; is the Oracle partner equipped to manage the scale of your project and your support requirements? Are you happy to be a small cog in a huge machine or would you be better suited to working with a smaller partner that will be more attentive and response to your needs? Does the partner take a proactive or a reactive approach and does this fit with your requirements?

2. Focus on the business need and understand the partner ecosystem.

There is a wide variety of skills and specialisms in the Oracle Partner network and it is important to decide at the beginning what type of partner and skills you need for your particular project.

3. Look for a partner who can act as the “glue” between the business need and technological need.

You need access to a wide range of skills – typically both Oracle expertize and business process understanding across several functional areas – so your Oracle partner should not only have strong Oracle skills but should also know how to apply them to support and improve your business processes. How long has the partner been working with Oracle? Does the partner have the extensive Oracle expertize that comes from specializing in Oracle or is Oracle just one product in its portfolio?

4. Cultural Fit

Software implementation and support services are people businesses with consultants and internal staff working closely for extended periods of time. For partner and internal staff to work closely as one team they need to share similar values and work cultures. Chemistry between team members also plays a part in customer experience and should be considered. When selecting a partner this should be front of mind and you should meet ALL the key people that will be working on your project.

5. Vertical Expertize

Look for a partner that understands the nuances of your industry and its process and who can craft a solution for that industry or extend the Oracle solution if gaps exist.

6. Certifications

Oracle ensure the quality of their partner ecosystem by requiring partners and their staff to certify in their specialist areas. Pay close attention to making sure your chosen partner has the specialist certifications needed for what you are trying to achieve.

7. Referenceability

Look at references and testimonials and what other clients have to say about your prospective partner. With Oracle Cloud, identify experienced partners that have clients that are live and are willing to talk about their implementation experience.

Whilst this is by no means an exhaustive list of considerations, hopefully it will give you some food for thought, whether you are evaluating the fit of your current support service provider or you are going to the market to identify potential suppliers.

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