Top Tips for Selecting An Oracle Partner
Phil Wilson, Senior VP, Inoapps
Once you’ve made the decision to move to Oracle for your business systems you need to make sure you select the right partner first time so that you have the peace of mind that comes from knowing your Oracle solutions are in safe hands. There are many attributes that you should look for and questions you should ask when during the selection process. Here are our top tips to help you make the right choice.
1. Do your homework.
Carry our research to identify partners who the main partners are who can deliver what you need and where they can be found. It is vital that your Oracle partner is set up to provide the type of services and level of support that you require. Ask yourself:
Will the Oracle partner be equipped to manage the scale of your project or support requirements?
Are you happy to be one cog in a huge machine or would you rather partner with a slightly smaller company who will be more attentive and responsive to your needs?
Does the partner take a proactive or reactive approach and does this fit with your requirements?
2. Focus on the business need and understand the partner ecosystem.
What do you want to do? Move to IaaS? Migrate from on-premises to the Cloud? There is a wide variety of skills and specialisms within the Oracle Partner ecosystem and it’s important to research this at the beginning of your search so that you understand what kind of partner will suit your needs.
3. Look for a partner who can act as the “glue” between the business need and technological need.
You need access to a wide range of skills – typically both Oracle expertise and process understanding across several functional areas – so your Oracle partner should not only have strong Oracle skills but should also know how to apply them to your business processes. How long has it been working with Oracle? Does it have the extensive Oracle expertise that comes from specialising in Oracle or is Oracle just one product in its portfolio?
4. Cultural Fit
Working with software implementations, support and services is really a people business, with consultants and internal employees working side by side for extended periods of time. For consultants and internal people to work as one team they need to share the same values and work culture. Chemistry between the team members also plays a part in customer experience and should be considered. When selecting a partner this should be front of mind and you should meet with the key people who would be working on your project.
5. Vertical Expertise
Look for a partner with professionals who understand the nuances of your industry and its processes, and who can craft a solution for that industry or extend the Oracle solution if gaps exist.
Pay close attention to partners who have capabilities, specialisations and certifications in what you are trying to achieve. For example, if you are looking for a Managed Service Partner, is the partner part of Oracle’s Managed Service Provider Programme. If you’re moving to IaaS, are they an IaaS Specialised Partner? If you’re looking for a Cloud implementation partner, find one who is part of Oracle’s Cloud Excellence Implementer programme.
Look at references and testimonials, and what other clients say about your prospective partner. With Cloud, identify partners who have customers that are already live and are willing to talk openly about their implementation. In this way you will be able to garner the opinion of others to help you make a more informed decision.
Whilst this is by no means an exhaustive list of considerations, hopefully it will give you some food for thought, whether you are evaluating the fit of your current support service provider or you are going to the market to identify potential suppliers.