Oracle AI in E-Business Suite and Fusion

On our recent webinar, AI in EBS, we looked at Generative AI, now available with E-Business Suite (EBS), and compared it to AI embedded in Oracle Fusion SaaS. I really enjoyed preparing for this webinar. We were moving from theory into practice, which meant doing what I love. A proof of concept, taking Oracle marketing and looking at the technology behind it and making it work. Bridging the gap that’s sometimes about functionality, and sometimes about time to adopt. Cloud has accelerated both, and the time to adopt with Generative AI has been phenomenally quick.

At Inoapps, we were looking at AI services available with Oracle Cloud Infrastructure (OCI). By Oracle CloudWorld last year, we were working on a proof of concept with Select AI in our award winning Inoapps Archiving Solution. Our archiving product lets customers moving to SaaS decommission EBS, while retaining and being able to access and query their data. Our Archiving solution use case focuses on ad hoc queries rather than the everyday use you have in a live system. For unexpected left field questions like government agency or Freedom of Information requests.

Inoapps Archiving Solution runs on OCI, so the prerequisite of having an autonomous database for using Select AI was met. This got us thinking about EBS. Was Select AI something that could be used there? At our EBS roundtable during Oracle CloudWorld, we hosted Nadia Bendjedou, VP of EBS. She explained that Oracle was approaching Select AI in EBS exactly the same way, utilizing metadata created for their Enterprise Command Centers.

When Oracle made it available in December, it was a very simple for us to move our vision databases to what Fabio Lippi from Oracle called genius mode.

With EBS, we found that the AI is straightforward enough to implement, but you need to understand your use case. While it's great to be able to ask a question without code, organizations have invested substantially in reporting and analytics over the years. As time goes by, EBS technical skills will reduce and you may not have people available to write those queries. Then Select AI has a real use case. But less so while you have the skills and tools that you've already invested in.

A more immediate use case is for developers to use Select AI to help understand and refine report requests from business users. I explore this in detail in my blog: Ensuring business value from Generative AI in EBS.

Now let’s consider Generative AI embedded in Fusion SaaS. This is more the AI we see in tools we use every day—search engines, office tools, shopping sites etc. Here we have the ability to summarize records, or employee goals (the example I used on the webinar). Or me taking this paragraph and asking ChatGPT to improve on it, and then deciding if I want to use it.

With Generative AI in SaaS, we also have AI Agents that take you through a process, or let you add information like documents to an employee record and then search on them. Oracle is asking organizations: what’s your use case? Because these need to come from where they add real value to industry.  

When speech recognition in Fusion was new, the first use case was saying to your phone: taxi $10 and it entered a record in an expenses app. I showed this to a group from a multi-national electrics firm, and they got very excited because it solved a big issue. Their inspectors went up electricity wind turbines for visual inspections, but by the time they came down to enter their findings, they were reduced to ‘ok’. Speaking into a mobile device as they did the inspection revolutionized the process.

So what are the use cases in your organization? Where can AI revolutionize the things you do every day? Reach out to the Oracle AI experts at Inoapps to explore where AI can help you—whether that’s in EBS, Fusion or a custom application.