Frequently Asked Questions about Inoapps Private Oracle Cloud

People decide to move to our private cloud hosting for a variety of reasons. Sometimes it’s cost—it’s time for new hardware and the cost to buy and run it can’t be justified. Or it’s people—admins with the right skills retire or move on and replacements are hard to find. We also find it’s used as a stepping stone to public cloud—companies who want to make the move to OCI and need a platform to prepare for the move.

If any of this sounds familiar, moving to private cloud could be a good choice:

• No more hardware equipment purchases
• Reduced energy costs
• Potential license savings through the Oracle Trusted Partitions licensing policy
• Plus access to our team of seasoned Oracle experts, to take the strain off your staffing

The team at Inoapps has been looking after our private cloud since 2014 and there are a few questions that come up time and again. If you’re thinking about moving, they may be on your mind too.

1. How secure is the Inoapps Private Cloud?

It is our priority to ensure our customers’ data is protected. We leverage the most optimized computing environments for Oracle: Oracle Exadata and Oracle Private Cloud Appliance (PCA) technology.

Our approach to maintaining a secure environment can be broken down into what we refer to as north/south and east/west protection:

• North/south covers customer-to-server access. You access your environments via a site-to-site virtual private network (VPN) between your internal networks and the Inoapps Private Oracle Cloud.
• East/west protection refers to traffic within the data center, where all environments are continuously monitored using Crowdstrike Falcon Complete.

For additional peace of mind, we have an independent auditor conduct an SSAE-18 auditing process every year to confirm we have the proper controls in place to ensure data security. We have never had a data breach.

2. Can moving to the Inoapps Private Cloud really reduce my licensing costs?

With our Oracle PCA offering, most certainly yes! With the Oracle Trusted Partitions licensing policy, you can license only what you use, rather than the entire environment, as you may currently be experiencing. This can translate into significant savings—we often see up to 50% reduction in license support requirements. We helped one of our customers save over $1 million in licensing fees with their move to our Private Oracle Cloud.

3. Our people are retiring—do you have the skills to help us?

When you become an Inoapps Private Cloud customer, you get access to all the skills our world-class Managed Services organization offers. This includes database administrators, Oracle E-Business Suite, Hyperion and Analytics expertise, along with development support for existing and new customizations—whether that’s APEX extensions or legacy forms.

4. What is your approach to disaster recovery?

If disaster does strike, we have you covered, and at no extra cost. With our infrastructure geographically dispersed in separate states, even if disaster occurs in one location, your data will be recoverable in the other. Our disaster recovery services include:

• Recovery Point Objective (RPO) from last backup (30 or 60 minute replication)
• Recovery Time Objective (RTO) of 24 hours
• On-demand restoration as needed—from a single file to full server
• 24x7x365 support
• Daily backups and detailed reports on stored data
• DR Testing available at customer’s requested frequency

5. What kind of support do you offer?

With the Inoapps Private Cloud, you get to tap into our world class Managed Services organization, which offers:

• An ITIL-aligned, agile service management approach
• Virtual Machine, Operating System and storage provisioning and management
• Application and database installs, upgrades and managed services
• Database administration
• Backup, restore and recovery management
• Proactive monitoring and alerting, 24x7
• Development support for existing and new customizations (APEX, VBS, OACS, legacy forms, reports, interfaces, etc.)
• Oracle AI to drive additional business insight and decision-making agility
• Oracle Analytics and data warehouse expertise
• Functional application consultants to help with configurations, setup issues and troubleshooting of end-user errors

If you’re interested in moving to Inoapps Private Cloud, contact us for an ROI assessment, which reveals your potential savings upon a migration to the Inoapps Private Cloud.