InSulate – Cloud Support Services

SaaS solutions operate differently to the traditional on-premise model. But a SaaS solution still requires support, albeit delivered with a different emphasis. We have designed the Insulate Solution, our service wrapper for Oracle Cloud Applications, to ensure the benefits are realised everyday throughout the life of the solution. The Inoapps service is personalised to each client, encompassing the practical benefits of our solution knowledge and its unique application. The service consists of three elements (Assurance, Expert Services & Test Support)

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Assurance

Assurance is a fixed price service that provides tailored Functional support across your Cloud solution.

  • Functional User Support and How-To?
  • Continual Advice and Guidance.
  • SR Management with Oracle and assistance with escalation.
  • New feature reviews and confirmation of applicability of new functionality
  • White papers outlining the new functionality in each release to enable assessment and adoption of new features.
  • Review of process changes
  • Proactive information on known issues with Upgrade or Monthly Patches.

Expert Services

Expert Services are available and delivered On-demand. Functional business knowledge expertise is delivered against a flexible call off of call off pre-purchased services.

Some common examples of Expert services deployment by our clients include:

  • Creation of a new entity or organization
  • Specific training request
  • Creation of ad-hoc reports
  • Setup of a new functionality

Test Support

The testing and release service is where Inoapps perform testing on the Oracle Cloud release prior to the client agreeing final acceptance.

The service is a set of procedures to accommodate prompt, efficient testing of the Monthly Patch and Upgrade cycles.

Inoapps perform testing following a pre-agreed schedule, using predefined test scripts. Outcomes are documented, issues identified and actioned appropriately. Where necessary Inoapps raises and manages the SR process on the client’s behalf.

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Cloud Services

Inoapps is an Oracle expert, providing end-to-end Oracle solutions from Infrastructure to End-User.  We provide the full spectrum of cloud services, from dedicated private cloud to full Oracle Managed Service.  Our extensive range of Oracle Cloud and Managed Service options enables you to leverage maximum benefit from an ‘always-on’ Oracle…

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Managed Services

Inoapps Cloud and Managed Services ensure availability, performance and security of your business systems in a cost effective and flexible model to suit your business.

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