Customer Experience Applications

Oracle Customer Experience (CX) is a complete set of best-in-class, integrated, Cloud enabled solutions that encompass the entire customer journey. Throughout the customer lifecycle, across all channels and devices, Oracle helps you break down organisational barriers so you can connect engagements, build advocacy, and grow revenue. This enables you to deliver consistent, personalised customer experiences with Oracle’s complete, integrated Cloud solutions that connect every customer engagement with your brand.

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With Oracle CX:

Connect customer journeys: from acquisition through advocacy, guide customers through every engagement

Be available and consistent: 
operate anytime, on any device and anywhere – including social media – for a seamless, cross channel experience

Make better decisions faster:
a comprehensive customer view, analytics, and social media insights help you make better decisions faster

Empower modern business:
modernise your business with native mobile, social, and analytic technologies. Best-in-class, integrated, applications help you beat the competition

Oracle’s comprehensive solution suite for marketing, e-commerce, sales, service and social media helps you deliver superior customer experiences that foster advocacy and revenue growth

owever and wherever your customers interact with your business, Oracle connects those interactions with your brand, supporting all customer centric functions, to improve the customer experience

Data Driven: 
predictive analytics, social media knowledge and real-time recommendations can give you collective insights that help you lower costs, grow revenue and sustain brand value

modernise your business with native mobile, social and analytic technologies. Best-in-class, integrated, applications help you beat the competition

Industry – Tailored

Your industry faces unique challenges. Oracle customer experience industry solutions are tailor-made to address your company’s needs. Only Oracle provides out-of-the box CX solutions for banking, retail communications, public sector, manufacturing, and more.

Oracle’s complete, integrated suite of customer experience solutions includes:

  • Marketing: leader in marketing automation and revenue performance management
  • Sales: leader in sales force automation, performance management, and mobile sales
  • Service: leader in web customer service and cross-channel contact center solutions
  • Commerce: leader in e-commerce – uniquely delivering contextual-based experiences
  • Social: only social media solution integrated with CX business applications
  • CPQ: configure, price & quote solution to transform your sales process, helping you sell faster, easier, and with greater accuracy

To find out more on how to accelerate your Oracle CX journey with Inoapps, please fill out the form below.

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